Monday 14 November 2011

Are you ready for Fantastic?


It's been an exciting start to the week here at Deliverers Consultancy.  In partnership with Alan Austin-Smith, motivational speaker and author of the Fantastic Hairdresser and the Fantastic Boss, we have published a new book Fantastic – When Good is Not Enough. Copies arrived on Friday and we are excited about starting our Fantastic Revolution!

Did you know...

50% of what makes you fantastic at what you do is the other stuff

Communication, attitude, confidence, motivation, self management etc. It’s this other stuff that enables you to do the things you have to do in your job or life and do them well. 

The Fantastic Revolution

Why is it a revolution? Because evolution is too slow today and if you want to stay ahead, you have to be changing and moving just as fast as the world around you.

That’s really what this book is about – understanding how those seven characteristics work and how you can use them yourself in all areas of your life, not just at work.

The book’s message is simple. Be fantastic! It doesn’t matter what you want to be fantastic at – being a leader, a team member, a parent or a friend. Fantastic – When Good is Not Enough will take you through an easy to follow, interactive workbook style of learning, detailing seven characteristics of fantastic – passion, creativity, delight, perform, alive inside, always learning and have fun!


Ordering info: Contact Sarah Morgan at Deliverers Consultancy at 0208 996 2970 or email info@thefantasticrevolution.com to order your copy

Monday 7 November 2011

Who's responsible for your job security?

I found this article on the web recently and it sparked some questions in my head. As an employer, I am always thinking about my employees and in these difficult times looking at all the ways to make sure that our business is secure, stable and can meet all our obligations.

The question is how do employees see it? Who comes first themselves or the organisation? Would they stay to help the organization succeed? Or would they jump ship?

James is an MBA graduate his marks were in the top quartile of his class. Not only is he intelligent, he is ambitious and proud of the fact that he is the first in his family to qualify with a degree/s. He had been working at a medium sized enterprise as a Statistical Analyst since he completed his Honours Undergraduate Degree. Having recently completed his MBA from a reputable institution, he wanted to now really make his mark in the world. He wanted to work for a reputable large company. He wanted to move now!

It was not that James did not enjoy where he currently worked. He thought the people were great, even though everyone worked hard. The business itself was exciting to work for as they were thought leaders in the industry in terms of what they did with data. He felt with the uncertainty in the economy that was not subsiding, his job security would be better off in a company which is larger and the brand more widely known. He thought that it would be better for his career.

James is not alone in this school of thought. People often have a perception that bigger is better and that during uncertain economic times, the bigger companies that have been around for longer survive during harder times. What is not factored in with that theory is that the companies survive, but not all its employees’ jobs do! James was an employee at a company which was small if you measured headcount. He was surrounded by intelligent people, who performed as a team resulting in the business doing well.

His fear and beliefs were real though. You can’t be optimal in your performance as a person if you, for whatever reason, fear losing your job. James as an individual had the right temperament for his job, the right skills, he worked in a company that was doing well in an economic sector that was not distressed as compared to most of the other industries. So then with the job, what job security could he possibly have wanted? What more was he looking for from his employer?

You are the sole provider of your own security. You can’t put your job security on the company or the economy. You can’t control other people, but you can influence them. So for you to influence your job security, you not only have to constantly work on your skills and your attitude, you need to use them and deliver performance that will be valued by those around you. You are accountable to deliver the performance and outcome expected of your job. You are responsible for managing the expectations of the people you serve. If you are adding value, and it is perceived as such, the probability of you securing your job is increased. It may not be 100%, but it gets further away from having no chance!

Look to be more effective by focusing on who you can count on rather than looking to see who you can blame when things don’t work out as you would like. If you are looking to work for someone who will give you the assurance of gainful employment continuously, think again! The answer is not big corporate. You are responsible for your job security, not your employer!

As I mentioned in a previous post, it's our attitude, skills and ability  that creates our job security and we have to realise that just being good is not enough anymore.

Tuesday 1 November 2011

It's not just about having skills - it's about attitude!

I booked into a hotel last Thursday in Langkawi, Malaysia and got chatting to the manager (who of course spoke English) and I asked himwhat is it like to manage the staff at the hotel”? I was particularly interested in getting this insight as I have just been working with a major hotel group ondeveloping a customer service programme.  His response was “It’s easy”!

He went on to explain how they employed their staff not based on their previous hospitality experience but their employment criteria was largely based on the attitude of the applicant.  He said "I prefer them not to have  any experience at all, and invest in their development up front, because training someone a new skill is so much easier than trying to change an individual’s attitude”.
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At his hotel new employees get 6-weeks training and are assessed before they can be customer facing.  They are also encouraged to never stop learning and have regular training events.

 I know that this is not going to work in every role, but if you had two people in for an interview who would you choose?  Someone with a good attitude or someone with a Fantastic one?